GENERATING PERSONA-AWARE EMPATHETIC RESPONSES WITH RETRIEVAL-AUGMENTED PROMPT LEARNING

  • Zhengjie Huang
  • , Pingsheng Liu
  • , Gerard de Melo
  • , Liang He
  • , Linlin Wang*
  • *Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

6 Scopus citations

Abstract

Empathetic response generation requires perceiving and understanding the user's emotion to deliver suitable responses. However, existing models generally lack an ability to respond in a persona-specific way, which has been shown to play a vital role in expressing appropriate empathy. To address this problem, we propose a novel Transformer-based architecture that incorporates retrieval-augmented prompt learning to generate persona-aware empathetic responses. Since personalized emotional resonance is subtle and uncontrollable, we employ dense passage retrieval to retrieve exemplary responses that reflect specific persona and context characteristics to cue the generative model on signaling empathy. Extensive experiments confirm the effectiveness of our model for persona-aware empathetic response generation.

Original languageEnglish
Title of host publication2024 IEEE International Conference on Acoustics, Speech, and Signal Processing, ICASSP 2024 - Proceedings
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages12441-12445
Number of pages5
ISBN (Electronic)9798350344851
DOIs
StatePublished - 2024
Event2024 IEEE International Conference on Acoustics, Speech, and Signal Processing, ICASSP 2024 - Seoul, Korea, Republic of
Duration: 14 Apr 202419 Apr 2024

Publication series

NameICASSP, IEEE International Conference on Acoustics, Speech and Signal Processing - Proceedings
ISSN (Print)1520-6149

Conference

Conference2024 IEEE International Conference on Acoustics, Speech, and Signal Processing, ICASSP 2024
Country/TerritoryKorea, Republic of
CitySeoul
Period14/04/2419/04/24

Keywords

  • Dialogue Generation
  • Empathetic
  • Exemplar Prompting
  • Natural Language Processing
  • Personalized

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