@inproceedings{805bd98d34fd4785b45f1ceb78f9bc60,
title = "Customer satisfaction degree evaluation model in logistics using SVM",
abstract = "Customer satisfaction is important for the development of advanced logistical distribution. The paper presents a novel evaluation model of customer satisfaction degree (CSD) based on support vector machine(SVM). The relations of the suppliers and customers are analyzed, then the evaluation index system and fuzzy quantitative methods are provided firstly. The CSD evaluation system including nine indices and three ranks based on one-against-one mode of SVM is built. Last the simulation experiment is given to support the theoretical result.",
keywords = "Customer satisfaction degree, Evaluating index, Logistics distribution, Model, Support vector machine",
author = "Huali Sun and Jianying Xie and Li, \{Shao Yuan\} and Yaofeng Xue",
year = "2005",
doi = "10.3182/20050703-6-cz-1902.01128",
language = "英语",
isbn = "008045108X",
series = "IFAC Proceedings Volumes (IFAC-PapersOnline)",
publisher = "IFAC Secretariat",
pages = "299--304",
booktitle = "Proceedings of the 16th IFAC World Congress, IFAC 2005",
}