TY - GEN
T1 - AntProphet
T2 - 28th International Joint Conference on Artificial Intelligence, IJCAI 2019
AU - Chen, Cen
AU - Zhang, Xiaolu
AU - Ju, Sheng
AU - Fu, Chilin
AU - Tang, Caizhi
AU - Zhou, Jun
AU - Li, Xiaolong
N1 - Publisher Copyright:
© 2019 International Joint Conferences on Artificial Intelligence. All rights reserved.
PY - 2019
Y1 - 2019
N2 - We create an intention mining system, named AntProphet, for Alipay1's intelligent customer service bot, to alleviate the burden of customer service. Whenever users have any questions, AntProphet is the first stop to help users to answer their questions. Our system gathers users' profile and their historical behavioral trajectories, together with contextual information to predict users' intention, i.e., the potential questions that users want to resolve. AntProphet takes care of more than 90% of the customer service demands in the Alipay APP and resolves most of the users' problems on the spot, thus significantly reduces the burden of manpower. With the help of it, the overall satisfaction rate of our customer service bot exceeds 85%.
AB - We create an intention mining system, named AntProphet, for Alipay1's intelligent customer service bot, to alleviate the burden of customer service. Whenever users have any questions, AntProphet is the first stop to help users to answer their questions. Our system gathers users' profile and their historical behavioral trajectories, together with contextual information to predict users' intention, i.e., the potential questions that users want to resolve. AntProphet takes care of more than 90% of the customer service demands in the Alipay APP and resolves most of the users' problems on the spot, thus significantly reduces the burden of manpower. With the help of it, the overall satisfaction rate of our customer service bot exceeds 85%.
UR - https://www.scopus.com/pages/publications/85074915337
U2 - 10.24963/ijcai.2019/935
DO - 10.24963/ijcai.2019/935
M3 - 会议稿件
AN - SCOPUS:85074915337
T3 - IJCAI International Joint Conference on Artificial Intelligence
SP - 6497
EP - 6499
BT - Proceedings of the 28th International Joint Conference on Artificial Intelligence, IJCAI 2019
A2 - Kraus, Sarit
PB - International Joint Conferences on Artificial Intelligence
Y2 - 10 August 2019 through 16 August 2019
ER -